Client Care Coordinator

Position Summary:

Perform tasks including linkage, referral, crisis management, rehabilitation and follow-up. Provide goal-oriented services that assist clients and their families by locating, coordinating, and monitoring necessary care and services; insuring that they are appropriate and accessible. Work with clients and their families within the office, school, and at home.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to execute each essential duty satisfactorily:

  • Maintain an active caseload, providing interventions as needed within area of expertise and limits of credentials; assure procurement of additional services as needed.
  • Regular contact (weekly or bi weekly) with the assigned social worker and treatment team to keep updated on the current plan for each client. 
  • Family contact after assessment to gather any potential info that may be helpful. This may involve multiple contacts to care providers, daycare, bio parents or group homes.
  • Regular communication with the attorney after assessment to gather records and information introduce our team and keep updated on the reunification plan. 
  • Establish a relationship with the school. If necessary, reach out to the teacher, psychologist, nurse, principal etc. Record teacher’s name, school and contact information in chart. Get release signed within two weeks. 
  • Assure that services provided are specified in the Treatment Plan and monitor progress toward treatment goals with screening tools and questionnaires.
  • Consult and assist with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with focus on attaining treatment goals. 
  • Provide crisis management for clients, and supply linkage for interventions as appropriate. 
  • Maintain client and clinic records in accordance with applicable laws, regulations and company standards. Complete and submit progress notes with 48 hours of client contact. 
  • Maintain a high level of ethical conduct regarding client confidentiality in accordance to HIPAA laws including confidentiality, dual-relationships, and professional stature. 
  • Participate in continuing educative activities and remain knowledgeable in areas of expertise. Attend meetings with supervision on a regular basis to exchange pertinent information and receive supervision.

EXPECTATIONS:

To meet the client in the best place for the family and provide linkage and support as directed and overseen by the treating clinician or supervisor.

Reoccurring expectations:

  • The CCC is expected to be up to date with the case plan, the client’s placement, current barriers and successes.
  • The CCC will keep track of all referrals, treating providers and agencies. 
  • The CCC will follow up with care providers and individuals after a no show. 
  • Provide skills building, training and supportive services with the school and the client’s family weekly. 
  • Follow up after an emergency. Contact hospital, Crisis center and or family.
  • Attend and be prepared to attend any and all meetings in place of the clinician. 
  • In person, services should not be provided on the same day as the clinician provides them, unless agreed upon in advance. . 
  • Provide collateral visits if possible.
  •  Provide support and work on interventions per clinician’s recommendations.
  • Link clients to helpful resources and follow up to make sure linkage was successful.
  • Obtain all archived records from schools and previous providers.
  • Follow direction given by the treating clinician and clinical supervisor.