Client Care Coordinator

Position Summary:

Perform tasks including linkage, referral, crisis management, rehabilitation and follow-up. Provide goal-oriented services that assist clients and their families by locating, coordinating, and monitoring necessary care and services; insuring that they are appropriate and accessible. Work with clients and their families within the office, school, and at home.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to execute each essential duty satisfactorily:

  • Maintain an active caseload, providing interventions as needed within area of expertise and limits of credentials; assure procurement of additional services as needed.
  • Regular contact (weekly or bi weekly) with the assigned social worker and treatment team to keep updated on the current plan for each client. 
  • Family contact after assessment to gather any potential info that may be helpful. This may involve multiple contacts to care providers, daycare, bio parents or group homes.
  • Regular communication with the attorney after assessment to gather records and information introduce our team and keep updated on the reunification plan. 
  • Establish a relationship with the school. If necessary, reach out to the teacher, psychologist, nurse, principal etc. Record teacher’s name, school and contact information in chart. Get release signed within two weeks. 
  • Assure that services provided are specified in the Treatment Plan and monitor progress toward treatment goals with screening tools and questionnaires.
  • Consult and assist with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with focus on attaining treatment goals. 
  • Provide crisis management for clients, and supply linkage for interventions as appropriate. 
  • Maintain client and clinic records in accordance with applicable laws, regulations and company standards. Complete and submit progress notes with 48 hours of client contact. 
  • Maintain a high level of ethical conduct regarding client confidentiality in accordance to HIPAA laws including confidentiality, dual-relationships, and professional stature. 
  • Participate in continuing educative activities and remain knowledgeable in areas of expertise. Attend meetings with supervision on a regular basis to exchange pertinent information and receive supervision.


To meet the client in the best place for the family and provide linkage and support as directed and overseen by the treating clinician or supervisor.

Reoccurring expectations:

  • The CCC is expected to be up to date with the case plan, the client’s placement, current barriers and successes.
  • The CCC will keep track of all referrals, treating providers and agencies. 
  • The CCC will follow up with care providers and individuals after a no show. 
  • Provide skills building, training and supportive services with the school and the client’s family weekly. 
  • Follow up after an emergency. Contact hospital, Crisis center and or family.
  • Attend and be prepared to attend any and all meetings in place of the clinician. 
  • In person, services should not be provided on the same day as the clinician provides them, unless agreed upon in advance. . 
  • Provide collateral visits if possible.
  •  Provide support and work on interventions per clinician’s recommendations.
  • Link clients to helpful resources and follow up to make sure linkage was successful.
  • Obtain all archived records from schools and previous providers.
  • Follow direction given by the treating clinician and clinical supervisor.