Guidelines & Reminders

Below are guidelines and reminders that will assist CPI in providing the most appropriate and consistent services possible:

If you wish to change a scheduled appointment, it is important to provide at least 24 hours’ notice,

Should you arrive 15 minutes late, or more from the start time of your appointment, you are considered tardy and therefore forfeiting your session. A forfeited session is considered a missed appointment (no-show). 

If a care providers need to leave a client during a scheduled appointment, they must request permission from the client’s therapist and must arrive back in the office before session is over.

Telephone calls are usually returned within 24 hours during normal business hours.  If they are urgent, they will be returned at the earliest possible opportunity.  If it is a true emergency, please call 911, or go to the nearest emergency room.  We do not provide emergency services.  In the event that your therapist is not available, you may contact our office staff to direct you to another mental health provider to assist with any urgent need.  

10 Reasons NOT to bring a client to CPI:

  1. The client has a fever of 100 degrees or above. Before returning to CPI the client’s temperature should be normal for 24 hours without the use of fever reducing medication.
  2. The client has diarrhea. This means abnormally loose bowel movements. Before returning to CPI, the client should be free of diarrhea for 16 hours
  3. The client has discharge (green in color) from the nose or congestion which causes difficulty in breathing.
  4. The client has been vomiting.
  5. The client has a rash that covers the body (not diaper rash). Please obtain a written release form from your doctor when you return to CPI.
  6. The client is constantly scratching his/her head, has lice, nits, or head sores.
  7. The client has a headache and stiff neck.
  8. Your child has red or pink eyes with a discharge.
  9. The client has a known infectious disease.
  10.  The client has chicken pox.