Below are guidelines and reminders that will assist CPI in providing the most appropriate and consistent services possible:
If you wish to change a scheduled appointment, it is important to provide at least 24 hours’ notice,
Should you arrive 15 minutes late, or more from the start time of your appointment, you are considered tardy and therefore forfeiting your session. A forfeited session is considered a missed appointment (no-show).
If a care providers need to leave a client during a scheduled appointment, they must request permission from the client’s therapist and must arrive back in the office before session is over.
Telephone calls are usually returned within 24 hours during normal business hours. If they are urgent, they will be returned at the earliest possible opportunity. If it is a true emergency, please call 911, or go to the nearest emergency room. We do not provide emergency services. In the event that your therapist is not available, you may contact our office staff to direct you to another mental health provider to assist with any urgent need.
Reasons NOT to bring a client to CPI: