Client Care Coordinator (CCC) - Family Advocate

All resumes should be submitted to: jobs@cpifresno.com

Job Title: Client Care Coordinator (CCC) - Family Advocate
Department: Mental Health Services
Reports to: Clinical Supervisor

Basic Function: Perform direct and indirect case management services. CCC-Family Advocates are responsible for assisting and supporting clinicians in providing consistent ICC and IHBS services. CCC-Family Advocates will attend ICC, CFT and TDM meetings on behalf of direct clinical staff to advocate for clients and families. CCC-Family Advocates will consult with clinicians and CCCs to coordinate, refer and implement services as indicated on Client Care Plans and Intensive Care Coordination Plans. 

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily:
• Maintain an active caseload, providing case management services under the direction of lead clinical staff and as indicated on active CCP and ICC Plans.
• Maintain appropriate Releases of Information Forms and other documents as needed.
• Maintain regular contact with the Lead Clinician and CCCs.
• Establish a relationship with the CFT to implement and maintain service delivery. 
• Consult and assist with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with focus on attaining treatment goals. 
• Provide crisis management for clients when needed.
• Complete and submit progress notes with 72 hours of client contact. Return corrected notes within 24 hours. 
• Maintain a high level of ethical conduct regarding client confidentiality in accordance to HIPAA and privacy laws including confidentiality, dual-relationships, and professional stature. 
• Maintain client and clinic records in accordance with applicable laws, regulations and company standards. 
• Manage WRAP requests for documentation. 
• Participate in continuing educative activities and remain knowledgeable in areas of expertise. Attend meetings with supervisor on a regular basis to exchange pertinent information and receive supervision

Expectations: 
To meet the client in the best place for the family and provide linkage and support as directed and overseen by the Lead Clinician and/or CCC Supervisor.
Reoccurring expectations:
• The CCC-Family Advocate is expected to be up to date with the case plan, the client’s placement, current barriers and successes.
• Weekly supervision/consultation. 
• Family Needs Assessments should be completed. 
• The CCC-Family Advocate will keep track of all referrals, treating providers and agencies. 
• The CCC-Family Advocate will follow up with care providers and individuals after a no-show appointments as needed. 
• Follow up after an emergency. Contact hospital, crisis center and or family.
• Attend and be prepared to attend any and all meetings related to the client’s case. 
• Provide interventions per Lead Clinician’s recommendations.
• Work with and educate teachers to advocate for client’s needs in the classroom, playground, etc. 
• Link clients to helpful resources and follow up to make sure linkage was successful.
• Obtain all archived records from schools and previous providers as needed.
• Maintain a pro-work, positive attitude and flexible approach to client care. 
• Follow direction given by the treating clinician and clinical supervisor.
• Other assigned duties or programs as developed by CPI

Qualifications: 
Bachelors degree from a 4 year university in psychology, social work, or approved related field.