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Job Title: Client Care Coordinator (CCC) - Family Advocate
Department: Mental Health Services
Reports to: Clinical Supervisor
Basic Function: Perform direct and indirect case management services. CCC-Family Advocates are responsible for assisting and supporting clinicians in providing consistent ICC and IHBS services. CCC-Family Advocates will attend ICC, CFT and TDM meetings on behalf of direct clinical staff to advocate for clients and families. CCC-Family Advocates will consult with clinicians and CCCs to coordinate, refer and implement services as indicated on Client Care Plans and Intensive Care Coordination Plans.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily:
• Maintain an active caseload, providing case management services under the direction of lead clinical staff and as indicated on active CCP and ICC Plans.
• Maintain appropriate Releases of Information Forms and other documents as needed.
• Maintain regular contact with the Lead Clinician and CCCs.
• Establish a relationship with the CFT to implement and maintain service delivery.
• Consult and assist with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with focus on attaining treatment goals.
• Provide crisis management for clients when needed.
• Complete and submit progress notes with 72 hours of client contact. Return corrected notes within 24 hours.
• Maintain a high level of ethical conduct regarding client confidentiality in accordance to HIPAA and privacy laws including confidentiality, dual-relationships, and professional stature.
• Maintain client and clinic records in accordance with applicable laws, regulations and company standards.
• Manage WRAP requests for documentation.
• Participate in continuing educative activities and remain knowledgeable in areas of expertise. Attend meetings with supervisor on a regular basis to exchange pertinent information and receive supervision
To meet the client in the best place for the family and provide linkage and support as directed and overseen by the Lead Clinician and/or CCC Supervisor.
• The CCC-Family Advocate is expected to be up to date with the case plan, the client’s placement, current barriers and successes.
• Weekly supervision/consultation.
• Family Needs Assessments should be completed.
• The CCC-Family Advocate will keep track of all referrals, treating providers and agencies.
• The CCC-Family Advocate will follow up with care providers and individuals after a no-show appointments as needed.
• Follow up after an emergency. Contact hospital, crisis center and or family.
• Attend and be prepared to attend any and all meetings related to the client’s case.
• Provide interventions per Lead Clinician’s recommendations.
• Work with and educate teachers to advocate for client’s needs in the classroom, playground, etc.
• Link clients to helpful resources and follow up to make sure linkage was successful.
• Obtain all archived records from schools and previous providers as needed.
• Maintain a pro-work, positive attitude and flexible approach to client care.
• Follow direction given by the treating clinician and clinical supervisor.
• Other assigned duties or programs as developed by CPI
Bachelors degree from a 4 year university in psychology, social work, or approved related field.