Guidelines & Reminders

Below are guidelines and reminders that will assist CPI in providing the most appropriate and consistent services possible:

If you wish to change a scheduled appointment, it is important to provide at least 24 hours’ notice,

Should you arrive 15 minutes late, or more from the start time of your appointment, you are considered tardy and therefore forfeiting your session. A forfeited session is considered a missed appointment (no-show). 

If a care providers need to leave a client during a scheduled appointment, they must request permission from the client’s therapist and must arrive back in the office before session is over.

Telephone calls are usually returned within 24 hours during normal business hours.  If they are urgent, they will be returned at the earliest possible opportunity.  If it is a true emergency, please call 911, or go to the nearest emergency room.  We do not provide emergency services.  In the event that your therapist is not available, you may contact our office staff to direct you to another mental health provider to assist with any urgent need.  

Reasons NOT to bring a client to CPI:

  • The client has had close, unprotected contact with a suspected or known COVID-19 patient (spent longer than 15 minutes within 6 feet of someone who was sick with a fever and cough).
  • The client has diarrhea. This means abnormally loose bowel movements. Before returning to CPI, the client should be free of diarrhea for 16 hours
  • The client has discharge (green in color) from the nose or congestion which causes difficulty in breathing.
  • The client has a sore throat
  • The client has been vomiting.
  • The client has a rash that covers the body (not diaper rash). Please obtain a written release form from your doctor when you return to CPI.
  • The client is constantly scratching his/her head, has lice, nits, or head sores.
  • The client has a headache and stiff neck.
  • Your child has red or pink eyes with a discharge.
  • The client has a known infectious disease.
  • The client has chicken pox.